IT Support Tech Plans
Operation plan
Our operation plans are based on HDI for the coming year 2020. HDI helps people to accomplish their goals. For team leaders’ managers its sets to be a great tool to reviewing performance and activities of people. Moreover, it offers roles-based training to people to attain their goals. Reason for the plan is that users are not getting proper knowledge that how to access the IT website of our company without proper indication. There is no proper FAQ from where user can take help. So, we are implementing our website by new FAQ tool which will help them to access every question from our FAQ page and users can answers each other question with the help of new tool.
Standards HDI SCC< ITIL
ITIL stands for information technology infrastructure library which describes framework of best practices of delivering IT service. There are various process and services are provided in ITIL which can help to manage business risk , build a stable environment for employees for growth, scale and change whereas HDI SCC certification offers roles-based training to people to attain their goals. It provides insights about how to allocate resources to reach your goal. Metrics allows you to measure whether you are reaching your goals or not?
Customer Satisfaction Criteria
Attainability:
Services provided by company should be attainable to customers whenever they need assistance.
Simplicity:
Information provided by company should be in simple form and easily understandable to get more customers. Making process simple as possible to get more customers.
Deliverance:
Delivery process should not be delay. It will impact on customer satisfaction also influence purchase decision because some customers are not willing to wait for the product.